Order Management Module - Acel Cloud ERP | Streamlined Order Processing Solution

Streamlined Order Processing

Streamline your order processing and fulfillment with Acel's robust Order Management module. From order creation to delivery, manage orders efficiently and enhance customer satisfaction.

Key Features

Order Creation and Processing: Create, modify, and process orders seamlessly with customizable workflows and approval processes.
Inventory Integration: Sync orders with inventory levels in real-time for accurate stock management and automatic backorder handling.
Shipping and Delivery Management: Track shipments, manage delivery schedules, provide real-time shipping updates, and optimize carrier selection.
Customer Communication: Send automated order confirmations, shipping notifications, and delivery updates to customers via email and SMS.
Returns and Refunds Management: Handle returns, process refunds, manage customer refunds efficiently, and track return reasons for insights.
Analytics and Reporting: Gain insights into order trends, customer behavior, and operational efficiency with advanced analytics and customizable reporting tools.
Multi-Channel Integration: Consolidate orders from multiple sales channels including e-commerce, POS, and marketplaces into a single platform.
Payment Processing: Integrate with multiple payment gateways, manage transactions, and handle payment reconciliation automatically.

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Seamless Order Fulfillment Process

Order Receipt

Orders received from multiple channels with automatic validation and fraud detection

Inventory Check

Real-time inventory verification with automatic allocation and backorder management

Order Processing

Automated picking, packing, and shipping label generation with optimized workflows

Shipping & Tracking

Carrier integration with real-time tracking updates and customer notifications

Delivery & Support

Delivery confirmation, customer feedback collection, and post-sale support

Complete Order Management Solution

Multi-Channel Orders

Consolidate orders from website, marketplaces, and physical stores into one system

Automated Fulfillment

Streamline picking, packing, and shipping with automated workflows and batch processing

Shipping Optimization

Compare carrier rates, optimize shipping methods, and generate labels automatically

Real-Time Analytics

Monitor order metrics, fulfillment rates, and customer satisfaction in real-time

Returns Management

Streamline return processes with automated authorization and restocking workflows

Customer Communication

Automated notifications and self-service portals for order status and tracking

Benefits of Acel Order Management

Increased Efficiency

Reduce order processing time by up to 70% with automated workflows and integrated systems.

Improved Accuracy

Minimize errors in order fulfillment with real-time inventory sync and validation checks.

Enhanced Customer Experience

Provide transparent order tracking and timely communication for higher satisfaction rates.

Reduced Operational Costs

Lower fulfillment costs through optimized shipping and reduced manual processing.

Scalable Operations

Handle order volume growth without additional resources or system limitations.

Better Decision Making

Access real-time data and insights for inventory planning and operational improvements.

Order Management